Refund policy

We want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your product, we have implemented a simple and transparent return policy.

Return Conditions

All products purchased from us are eligible for return. Items must be in good condition, without signs of wear, and returned in their original packaging with all tags intact.

Return Period

You have 30 days from the date of receipt of your order to request a return.

Refunds

We offer full refunds for all items returned under the conditions mentioned above. The refund will be made directly to the credit card used during the initial payment. We process refunds within 5 business days of receiving the returned item.

Shipping Fees

Initial shipping fees will only be refunded if you paid for delivery. If you benefited from free shipping (offered for purchases over €59,90), no shipping refund will be applicable. Additionally, we cover return shipping costs by providing you with a prepaid return label.

Defective or Incorrect Items

If you receive a defective or incorrect item, you can choose between a full refund or a replacement of the item, according to your preference.

Exchanges

We do not accept product exchanges. If you would like a different product, we invite you to return the initial item for a refund and then place a new order.

Returns in Europe

Our return policy also applies to all orders within Europe. However, we do not offer returns outside of this region.

Return Tracking

You can track the status of your return via your customer dashboard or by receiving email notifications.

Contact

For any further questions regarding our return and refund policy, please feel free to contact us via email at: contact@br-trade.fr.