Shipping policy
Shipping Zones:
We ship our products to mainland France as well as across Europe.
Shipping Fees:
Shipping fees vary depending on the region or destination country:
- Mainland France: €5.90
- Europe: €8.90
However, we offer free shipping for all orders over €59.90.
Order Processing Times:
Orders are processed within 48 business hours. Once your order has been processed, it will be shipped according to the delivery times listed below.
Delivery Times:
- France: Delivery times are estimated between 2 to 3 business days after shipping.
- Europe: Delivery times are estimated between 4 to 5 business days.
Carriers:
We work with GLS and Colissimo to ship our products. The choice of carrier may vary depending on the destination and shipping conditions.
Package Tracking:
For every order, a tracking number will be provided via email as soon as your package is shipped. You can track the progress of your delivery using this number.
Lost or Damaged Packages:
In the event of a lost or damaged package, the situation will be handled according to the policy of the carrier used. We encourage you to contact us promptly if you encounter any issues with the delivery.
Customer Support:
If you have any questions or if an issue arises with the delivery of your order, feel free to contact us at: contact@br-trade.fr. We are here to assist you.